Privacy policy
PRIVACY POLICY
Last updated: 5 October 2026
Same Skies (ABN 61 550 393 263) is an Australian business. Customers can order through sameskies.com.au and sameskies.co.uk for gifts packed in Sydney and delivered to recipients in Australia. This policy explains how we handle information about customers, gift recipients and website visitors.
1. CONTACT US
Same Skies Gifting (ABN 61 550 393 263)
Unit 113, 34-52 Alison Road
Randwick NSW 2031
Australia
Email: hello@sameskies.com.au
2. INFORMATION WE COLLECT
When you place an order or contact us, we may collect your name, email address, phone number, billing information, order details and messages. To deliver a gift, we collect the recipient’s name, Australian delivery address and any contact details you provide for delivery.
If you choose to add a personal letter or private gift message, we collect the letter text and any photo or video you upload. These additions are optional.
Our website and service providers may also collect technical and usage information, such as your IP address, browser, device information, pages visited and cookie preferences. Payment providers process your payment details; we receive the information needed to confirm and manage the transaction, rather than your full payment-card number.
We may receive delivery updates from carriers, payment or fraud information from payment providers, and information you give us when contacting customer support.
3. HOW WE USE INFORMATION
We use personal information to process payments, prepare and deliver orders, provide optional gift content, send order and delivery updates, answer enquiries, handle returns and complaints, protect the website against misuse, keep required business records and comply with the law. Where permitted, we use information to understand how the website performs and to send marketing you have chosen to receive.
For people in the UK, where the UK GDPR applies, the relevant legal bases depend on the purpose: performing our contract with the customer; complying with legal obligations; our legitimate interests in providing support, delivering to the nominated recipient, securing our services and managing our business; and consent where required for marketing or non-essential tracking. You may object to processing based on legitimate interests by contacting us.
4. GIFT RECIPIENTS AND PRIVATE GIFT CONTENT
The sender provides the recipient’s delivery details so that we can deliver the gift. The sender may also choose to provide letter text or a photo or video message. Please only submit content that you have the right to share.
We use gift content to prepare the gift and operate its private QR unlock experience. A person with valid access to the QR unlock may be able to view the content, so recipients should take care when sharing the card or access details. Authorised Same Skies staff and the service providers needed to operate the gift experience may access content where necessary. We will not use a customer’s private gift content in our marketing without separate permission.
Optional gift photos, videos and associated QR gift records are scheduled for deletion around six months (183 days) after the gift is created. Video uploads also have a separate deletion scheduled with our video provider around 190 days after upload. A deletion request may be made earlier by emailing hello@sameskies.com.au. We will explain if a legal obligation or an unresolved issue prevents immediate deletion of particular information.
5. WHO RECEIVES INFORMATION
We share information as needed with Shopify, the payment methods available at checkout, Australian delivery providers, providers that host and operate private gift media, email and customer-support providers, and professional advisers or authorities where required. Analytics and advertising providers may receive website information where those services are enabled and their use is permitted by your choices and applicable law.
The main providers we use are: Shopify (our store, checkout and payments, including Shop Pay); Australia Post and other Australian couriers (delivery); Cloudflare (hosting and securing private gift photos and videos); Klaviyo (order, gift and marketing emails); Zoho (customer-support email); Judge.me (product reviews); CartGate (checking cart and delivery rules at checkout); and Meta (Facebook and Instagram) and Google (analytics and advertising measurement, only where your cookie choices allow). These providers receive information relevant to the service they perform. We do not publish recipient addresses or private gift content as part of the ordinary gift experience.
6. INTERNATIONAL HANDLING OF INFORMATION
Same Skies is based in Australia. Information submitted by a customer in the UK is received and used to fulfil a gift in Australia. Shopify and other service providers may also process information in countries where they operate. Australia is not covered by UK adequacy regulations. Where a transfer is subject to UK data-transfer rules, an applicable lawful transfer arrangement is required. Contact us at hello@sameskies.com.au for information about the arrangement relevant to your data.
7. HOW LONG WE KEEP OTHER INFORMATION
We keep order, payment and business records for as long as needed to provide the service, deal with disputes and meet applicable accounting, tax and legal obligations. We keep support correspondence for as long as needed to resolve the enquiry and any related issue. We keep marketing preferences while they are relevant and may retain a limited record of an unsubscribe request so that we respect it. Information held by a service provider or in a backup may follow that provider’s deletion cycle.
8. COOKIES AND SIMILAR TECHNOLOGIES
Our store uses technologies needed for functions such as the cart, checkout, security and remembering choices. Analytics and advertising technologies may also be used. Where consent is required, you can make or change your choice at any time through the “Cookie preferences” link in the website footer. You can also control cookies in your browser, although blocking necessary cookies may affect shopping and checkout.
9. YOUR CHOICES AND RIGHTS
You can contact us to ask for access to, correction of, or deletion of your personal information, or to raise a privacy concern. Depending on the law that applies and the reason we use the information, you may also have rights to restrict processing, object to it, receive a portable copy or withdraw consent. Withdrawing consent does not affect processing that was lawful before withdrawal.
Email hello@sameskies.com.au and provide enough information for us to identify your request securely. We will respond within the period required by applicable law. Australian privacy complaints may be raised with the Office of the Australian Information Commissioner at oaic.gov.au. People in the UK may complain to the Information Commissioner’s Office at ico.org.uk.
10. SECURITY
We use access controls and other reasonable measures intended to protect personal information. No online service can guarantee absolute security. If you believe information connected with your order or gift has been exposed, please contact us promptly.
11. CHILDREN
Our store is intended for adults. If you believe a child has submitted personal information to us, please contact us so that we can review and address it.
12. CHANGES
We may update this policy when our practices or legal requirements change. The current version and its updated date will be shown on this page.