Shipping policy

WHERE WE DELIVER

Same Skies accepts orders in Australian dollars (AUD) from customers in Australia, the UK and elsewhere. Gifts are stocked and hand-packed in Sydney and delivered only to addresses in Australia. They are not posted from the UK.

DISPATCH AND DELIVERY

We pack orders on business days and aim to dispatch them promptly. Dispatch time can vary with order volume, stock and public holidays. We send tracking information to the sender when it becomes available.

For most Australian addresses, allow around 3 to 7 business days from order to arrival. Western Australia, the Northern Territory, Tasmania and remote addresses can take longer. Delivery times are estimates, not guaranteed arrival dates.

SHIPPING CHARGES

Standard delivery is free for gift boxes sent to an Australian address. Standalone items and express delivery may cost extra. Standard delivery is free on orders of A$119 or more, A$9.95 below that, and Express is A$15. The delivery charge, if any, is shown in AUD at checkout before payment.

THE CARD AND YOUR MESSAGE

Every gift box includes a premium card with a QR code. Nothing is printed on it. Your written message, and an optional photo or video, are free to add and open on the recipient’s phone when they scan the code. If you choose not to add a message, the card still comes in the box.

FOOD SHELF LIFE

Food items are dispatched with at least three months of remaining shelf life. If an item does not meet this guarantee, email hello@sameskies.com.au with your order number. We will arrange an appropriate remedy at no cost to you. Your statutory rights are unaffected.

DELIVERY PROBLEMS AND ADDRESS CHANGES

If a parcel is delayed, missing or arrives damaged, email hello@sameskies.com.au with your order number. Photos of damage are helpful but are not required to preserve your statutory rights. We will investigate and explain the appropriate remedy.

Please check the Australian delivery address before ordering. If you notice an error, contact us promptly. We will try to change it before dispatch, but cannot guarantee a change once processing has begun.

For cancellation and returns, see our Return and refund policy.